Free shipping on all orders above Rs. 999
Refund & Cancellation Policy
Effective Date: 1 April 2025
At Lumea Skincare, we want you to be happy with your purchase. This policy explains how refunds, returns, and cancellations are handled.
1. Order Cancellations
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Orders can be cancelled within 24 hours of placing them, provided they have not been shipped.
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Once an order is shipped, it cannot be cancelled.
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To cancel, please contact us immediately at help@lumeaskincare.in with your order details.
2. Returns & Exchanges
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Due to the nature of skincare and personal care products, we only accept returns if:
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You receive a wrong product,
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The product is damaged on arrival, or
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The product is expired.
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Products must be returned unused, unopened, and in their original packaging.
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Returns must be requested within 7 days of delivery.
3. Refunds
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Refunds are issued only after the returned product is received and inspected by our team.
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If approved, the refund will be processed within 7–10 business days to your original payment method.
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In case of prepaid orders, shipping charges (if any) are non-refundable.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-refundable:
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Used or opened products
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Free gifts or promotional items
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Products purchased during clearance sales
5. Damaged or Wrong Products
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If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.
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Share clear photos of the product and packaging at support@lumeaskincare.in.
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We will arrange a replacement or issue a refund as applicable.
6. Late or Missing Refunds
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If you haven’t received your refund after 10 business days, please check with your bank or payment provider.
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If you still face issues, contact us at help@lumeaskincare.in.
7. Contact Us
For questions about these Terms of Service, please contact us:
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