Question 1

Can I return or exchange a product?

Accepted Answer

Yes, returns or exchanges are accepted if the product is damaged, defective, or incorrect upon delivery. Please contact our customer support within 48 hours of receiving the product for assistance.

Question 2

Do you ship across India?

Accepted Answer

Yes, Lumea Skincare ships across India. We aim to deliver our products safely and promptly to all serviceable locations.

Question 3

Are Lumea Skincare products cruelty-free?

Accepted Answer

Yes, Lumea Skincare is proudly cruelty-free and PETA certified. We do not test our products on animal

Question 4

What should I do if I face a skin reaction?

Accepted Answer

If you experience any irritation or reaction, discontinue use immediately and consult a dermatologist. You can also reach out to our customer support team for guidance.

Question 5

How can I contact customer support?

Accepted Answer

You can contact our customer support team through the contact form on our website or via the support email/phone number mentioned on the Contact Us page. We’re happy to help!

faq

Are Lumea Skincare products safe for all skin types?

Are your products dermatologically tested?

Do you use harmful chemicals like parabens or sulfates?

How do I place an order?

How long does delivery take?

Can I return or exchange a product?

Do you ship across India?

Are Lumea Skincare products cruelty-free?

What should I do if I face a skin reaction?

How can I contact customer support?

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